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That's correct. Because it's the FLOSS devs who need to learn to empathize with the ordinary user. Disclaimer - A FLOSS dev here.

u801e 8y ago
> Because it's the FLOSS devs who need to learn to empathize with the ordinary user. If you were talking about using these protocols over a telnet session, then I would be more inclined to agree with that statement, but just installing an application, entering a server name and account credentials (the latter of which aren't needed for IRC), and connecting isn't any more difficult than creating an account on slack and connecting by entering the address in the browser.
- jackvalentine 8y ago
  Have you ever worked a support role for an application? Regular users have amazing blind spots. Also you’re not giving slack enough credit for their smooth onboarding process.
  - u801e 8y ago
    > Regular users have amazing blind spots. Of course, but I don't think that Slack has done a better job with this compared to previous solutions. In a lot of ways, it's worse given its performance issues. For example, I never experienced UI lag in a chat application until I used Slack (comparing it with UIs like a GUI IRC application, AIM, ICQ, MSN messenger, Yahoo messenger, Skype, etc). Second, auto-completion and search do not work like they do in previous chat applications (or other applications in general) due to infinite scroll and the default of doing a global search instead of just limiting it to the chat or group. Third, the fact that you're forced to join some channels because you were invited or can't leave a channel because you're the last one in it are other issues that come to mind.
    - jackvalentine 8y ago
      Slack’s performance issues have nothing to do with the people using it’s abilities. As much as it annoys me too, it appears that people actually using it have enough tolerance for it that it doesn’t matter.

u801e 8y ago

> Because it's the FLOSS devs who need to learn to empathize with the ordinary user. If you were talking about using these protocols over a telnet session, then I would be more inclined to agree with that statement, but just installing an application, entering a server name and account credentials (the latter of which aren't needed for IRC), and connecting isn't any more difficult than creating an account on slack and connecting by entering the address in the browser.

jackvalentine 8y ago
Have you ever worked a support role for an application? Regular users have amazing blind spots. Also you’re not giving slack enough credit for their smooth onboarding process.
- u801e 8y ago
  > Regular users have amazing blind spots. Of course, but I don't think that Slack has done a better job with this compared to previous solutions. In a lot of ways, it's worse given its performance issues. For example, I never experienced UI lag in a chat application until I used Slack (comparing it with UIs like a GUI IRC application, AIM, ICQ, MSN messenger, Yahoo messenger, Skype, etc). Second, auto-completion and search do not work like they do in previous chat applications (or other applications in general) due to infinite scroll and the default of doing a global search instead of just limiting it to the chat or group. Third, the fact that you're forced to join some channels because you were invited or can't leave a channel because you're the last one in it are other issues that come to mind.
  - jackvalentine 8y ago
    Slack’s performance issues have nothing to do with the people using it’s abilities. As much as it annoys me too, it appears that people actually using it have enough tolerance for it that it doesn’t matter.