4 ms·
What's the motivation to lie? If service is claimed to be better than it is, then all that does is set expectations higher at times when service is weak thus i
by a-dub 8y ago
What's the motivation to lie? If service is claimed to be better than it is, then all that does is set expectations higher at times when service is weak thus increasing dissatisfaction and likelihood to jump ship.
Signal/network quality is what it is, signal bars are just there to set expectations for the user. Lying with them seems like a fool's errand.
- giobox 8y agoI regularly hear friends/family/colleagues/strangers complain or switch service provider on the basis of “I get like no bars at home” or “I only get 1 bar reception in the office on <carrier name>”. This stuff is relatively meaningless in a technical sense given even a full set of bars still tells you nothing about contention, backhaul etc, but it probably matters in marketing/customer perception terms for the carriers.
- gowld 8y agoPeople only care about the bars after they notice calls dropping, and we assume the phone isn't lying. Then we get extra mad when we have 4 bars while calls drop.
- DannyBee 8y agoAs someone said, in practice what happens is that people like at the bars, not actual performance. Heck, I hear people who think the phone is messed up when their are full bars but no data working (because the bars are showing analog signal or other things). They rarely blame the carrier. So why should the carrier care?