>Usually at the big banks the "real person" won't have the discretion to actually fix your problem. This is why I closed my Wells Fargo account after 10 years.

>Usually at the big banks the "real person" won't have the discretion to actually fix your problem. This is why I closed my Wells Fargo account after 10 years. It used to be that you could walk into a bank, sit down with a banker, and have them solve any problem you had. Now you walk into the bank, sit down with a banker, and the banker picks up a phone and dials 1-800-WELLSFARGO for you and hands you the phone. It's absolutely insane. I switched to a local small bank that knows me by name and can fully complete the process for their entire range of services within a single office, face to face, by email, or direct office line at any time.