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Having multiple conveniently-located branches, at potentially broader operating hours, where you can talk to a real person is one significant reason.
by ThenAsNow 8y ago
Having multiple conveniently-located branches, at potentially broader operating hours, where you can talk to a real person is one significant reason.
- gumby 8y agoUsually at the big banks the "real person" won't have the discretion to actually fix your problem.
- aphextron 8y ago>Usually at the big banks the "real person" won't have the discretion to actually fix your problem. This is why I closed my Wells Fargo account after 10 years. It used to be that you could walk into a bank, sit down with a banker, and have them solve any problem you had. Now you walk into the bank, sit down with a banker, and the banker picks up a phone and dials 1-800-WELLSFARGO for you and hands you the phone. It's absolutely insane. I switched to a local small bank that knows me by name and can fully complete the process for their entire range of services within a single office, face to face, by email, or direct office line at any time.
- dorchadas 8y agoYep. I still use my credit union from college, and get pestered asking why I won't switch. Knowing I can call them from anywhere in the world at any time and get most issues resolved by a person in their office is a huge plus. As is reciprocal deposit and withdrawal. Absolutely no reason for me to switch.
- r00fus 8y agoMy credit union has almost everything a “real bank” offers. They have a network where you can do banking operations through many other credit union offices and ATMs are free to use across nationwide CUs. If I have to use a non CU ATM I get refunded the charge. About the only thing I miss is the ability to send foreign wires. For that Discover bank online checking does that. It’s honestly a much better experience that when I had my old WF account.