We’ve had amazon orders where we specified they should ask about a replacement. They sent an in app message without notification asking if some not very related

We’ve had amazon orders where we specified they should ask about a replacement. They sent an in app message without notification asking if some not very related item was a good replacement. Less than 30 seconds later, the order was closed and sent out for delivery. Happened with 3+ out of stock items. To amazons credit we said we didn’t approve those replacements and they gave them to us for free.