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This should include business processes in addition to UI tricks. For example, you can easily subscribe to NYT online but to unsubscribe you have to talk to a sa
by dqpb 8y ago
This should include business processes in addition to UI tricks. For example, you can easily subscribe to NYT online but to unsubscribe you have to talk to a salesperson. FU NYT.
- dspillett 8y agoThat is pretty much standard practice in periodical publishing in my experience. My most recent encounter with it was with New Scientist.
- rchaud 8y agoThis is every newspaper ever. I have probably already paid for a couple of extra weeks of the Globe & Mail at full price because I have been dragging my feet on calling to cancel my $1 trial. Same deal with the Economist and Bloomberg Businessweek.
- sudomakeup 8y agoThis is somewhat covered by https://darkpatterns.org/types-of-dark-pattern/roach-motel https://darkpatterns.org/types-of-dark-pattern/roach-motel Gyms are notorious for this. Almost any staff member can sign someone up, but if you want to cancel theres only one guy in the entire gym authorized to do that, and they are frequently "out to lunch". Either that or you have to print a cancellation form and send it by snail mail with 30 days notice. And if you dont send by certified mail they will claim they never received it.