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I've noticed too that when returning items, some options make you pay for return shipping (e.g., selecting "No longer needed" for the reason). I don't remember
by pdxandi 8y ago
I've noticed too that when returning items, some options make you pay for return shipping (e.g., selecting "No longer needed" for the reason). I don't remember that being a thing in the past. I used to buy items, like clothes perhaps, that I had to see and feel before deciding whether I wanted it and returning was straight-forward and free. At least that's my memory.
- mrandish 8y agoIt depends on the item and whether the seller funds 'free returns'. Some clothing sellers want to be like Zappos and offer that while others opt for lower price. At the end of the day, no shipping is ever 'free', it's always baked into the price somewhere. One thing I've noticed is that the more I spend on Amazon (quite a lot lately), the less often Amazon tries to charge me for returns (lately that's been never). I suspect they have some kind of algo that estimates a customer's value over time vs the cost of keeping that customer happy with free returns.
- aeternus 8y agoThis was always the case. If the item is defective it can always be returned for free, but if the reason is more user-preference should Amazon really cover it? It'd be easy for people/competitors to game the system. They do seem to provide a significant amount of leeway if your acct has a low return rate.