I cannot imagine the customer support burden in time and emotional energy that goes into explaining to people, day in and day out, that the thing they hung thei

I cannot imagine the customer support burden in time and emotional energy that goes into explaining to people, day in and day out, that the thing they hung their hopes on is spamming and not permitted. It sounds exhausting and draining. Having done community moderation in a past life, I know how tiring it is to try to offer real engagement and empathy for people who refuse to understand that they've acted in an unacceptable way. There are also the people who know they're abusive and expect to just talk they way through it until you allow them to continue. Combined, it's enough to convince someone to stop offering humanity and sympathy to those who have acted badly, knowingly or otherwise.