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yeah, but it's sad that this is basically the only way to get them to do it.
by beckler 8y ago
yeah, but it's sad that this is basically the only way to get them to do it.
- lisper 8y agoIndeed. Once the dust settles I plan to write up a detailed post-mortem. There's more to say.
- tgsovlerkhgsel 8y agoIf anyone from MailChimp is reading this: a postmortem from your side would be greatly appreciated too. Currently, I assume the only thing such a postmortem would contain is "one of our anti-abuse system considered the account abusive, so our default process kicked in, some sort of escalation review process (automated or human) also flagged it as abusive, so no further escalation was allowed, and we don't really have a way to keep this from happening over and over again". (Which, to be fair, is probably true of any service that has to deal with abuse at scale.) Anything better than that (e.g. providing notifications on takedowns, offering data take-out, or at least explaining why this isn't in place) is probably worth posting.