> This shields them from individual liability That's... ambiguous. Agents aren't liable for contractual violations, but agents are typically liable for torts.

> This shields them from individual liability That's... ambiguous. Agents aren't liable for contractual violations, but agents are typically liable for torts. Liability depends on exactly what the employee did. AFAIU, theoretically an employee committing a tort could be liable personally as well as the employer; and if service is disrupted the employer could be contractually liable.