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It boggles my mind why anyone would use MailChimp. The most important trait for a good organization is ethics. When they acquired Mandrill, they did the same to

by neya 8y ago

It boggles my mind why anyone would use MailChimp. The most important trait for a good organization is ethics. When they acquired Mandrill, they did the same to PAYING customers[1]. They even turned off comments on the blog post of the announcement. And ever since they did these shady things, they super-charged their SEO to hide any mention of this fiasco. If you do a quick Google search for "mailchimp mandrill" you would no longer see the slew of articles of rants of paying customers like you used to. Really, the worst ethics I've seen in any internet company. I stopped using MailChimp ever since and even though their integration is much simpler, I do not use them for my clients. Every now and then I do have one or two clients wanting to integrate with them, but I do honestly warn them of what they're capable of and be the judge. It's not like they're cheap. Their plans are pricey and yeah, they do have good deliverability, but the competition has caught up ever since. The only way they're able to keep existing accounts is by passive-aggressive scare "Watchout, we have the best deliverability and if you move elsewhere for price concerns, you have tons of these problems to deal with, including deliverability, so stick with us". This is 2018. No one should be using MailChimp. There isn't any good reason to. [1] http://www.dangrossman.info/2016/02/28/mandrills-betrayal/ http://www.dangrossman.info/2016/02/28/mandrills-betrayal/

jacobbudin 8y ago
> It boggles my mind why anyone would use MailChimp. I've had similar bad experiences with MailChimp and Mandrill. Their customer support is very defensive over both technical and account issues, even when you've already done the work of identifying the problem for them. People continue to use MailChimp because of its marketing halo. They even had a flattering New York Times feature in 2016. Luckily most emails we send are transactional so new projects are able to use AWS SES, Postmark, or SendGrid.
hnick 8y ago
They are very attractive to small businesses who don't even know Mandrill exists. Relatively well known brand, quirky marketing, good integration with other sites/apps, and free up to 2,000 subscribers (which many small businesses can only dream of!). It's relatively simple to make a decent looking email with their UI, even though I'm not a huge fan of it. By the time you hit that 2,000 subscriber limit you're comfortable and stuck. I've used them before, my main issue (apart from price) is their poor automation/segmentation logic.

by neya 8y ago

jacobbudin 8y ago

> It boggles my mind why anyone would use MailChimp. I've had similar bad experiences with MailChimp and Mandrill. Their customer support is very defensive over both technical and account issues, even when you've already done the work of identifying the problem for them. People continue to use MailChimp because of its marketing halo. They even had a flattering New York Times feature in 2016. Luckily most emails we send are transactional so new projects are able to use AWS SES, Postmark, or SendGrid.

hnick 8y ago

They are very attractive to small businesses who don't even know Mandrill exists. Relatively well known brand, quirky marketing, good integration with other sites/apps, and free up to 2,000 subscribers (which many small businesses can only dream of!). It's relatively simple to make a decent looking email with their UI, even though I'm not a huge fan of it. By the time you hit that 2,000 subscriber limit you're comfortable and stuck. I've used them before, my main issue (apart from price) is their poor automation/segmentation logic.