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I had an issue with SendGrid where they deleted my client's account. The account had been created by a person in South America (at one of their offices) but wit
by DKnoll 8y ago
I had an issue with SendGrid where they deleted my client's account. The account had been created by a person in South America (at one of their offices) but with a Canadian corporate credit card. I guess they assumed it was fraudulent and suspended the account without contacting us 2 days after we had subscribed and already put the account into production. They had zero phone support available, and the online support was inaccessible without an account (even to dispute an account suspension, very 'Catch-22.') I had to call their headquarters and leave voicemails on random mailboxes just to reach somebody with the ability to review the account suspension.