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Similar problem happened to me with a hobby project. They can and most definitely do shut you down for a single complaint.

by Operyl 8y ago

Thaxll 8y ago
Did you comply with the link I sent?
- Operyl 8y ago
  Yes. It’s probably best to not assume malice here.
  - Thaxll 8y ago
    Sorry I don't believe you, the reason why is I worked in that industry and we definitely wouldn't close an account for a single complain or even many, for every email campaign there is a % of bounce rate / open / complain, obviously all those companies would be out of business if they would close accounts for complains. The only reason I see are those explained here: ( we had the same one ) https://mailchimp.com/legal/terms/#Rules_and_Abuse https://mailchimp.com/legal/terms/#Rules_and_Abuse Complains are normal business, people don't care if there is an unsub link they will complain no matter what. So it's most likely not about the complain your account was shutdown but something else. #1 content of your email #2 compliance of the email ( unsub link ect ... ) #3 where / how did you acquired the emails
    - Operyl 8y ago
      Are you speaking on behalf of MailChimp? Are you aware of their internal practices? Are you an official spokesperson? If so, I’d love an official response. Otherwise, I think there’s a ton of evidence here (from people I trust even) that disagrees with you. 1) project updates 2) in full compliance with their documentation 3) no preseeded list, users signed up on their own accord
    - PhasmaFelis 8y ago
      Do you also think all of the many other people in this thread who've had the same experience are lying?
Frondo 8y ago
Not disputing that sometimes that might be the case, but I knew someone who was using a shady list, sending out to 20k+ people, and every time they sent out a blast they got multiple complaints...but never shut down. So maybe the answer is more complicated.
- Operyl 8y ago
  Possibly a lot of inconsistency because of a quickly grown abuse team that has to get through a ton of cases a day.

Similar problem happened to me with a hobby project. They can and most definitely do shut you down for a single complaint.

by Operyl 8y ago

Similar problem happened to me with a hobby project. They can and most definitely do shut you down for a single complaint.

Thaxll 8y ago

Did you comply with the link I sent?

Operyl 8y ago
Yes. It’s probably best to not assume malice here.
- Thaxll 8y ago
  Sorry I don't believe you, the reason why is I worked in that industry and we definitely wouldn't close an account for a single complain or even many, for every email campaign there is a % of bounce rate / open / complain, obviously all those companies would be out of business if they would close accounts for complains. The only reason I see are those explained here: ( we had the same one ) https://mailchimp.com/legal/terms/#Rules_and_Abuse https://mailchimp.com/legal/terms/#Rules_and_Abuse Complains are normal business, people don't care if there is an unsub link they will complain no matter what. So it's most likely not about the complain your account was shutdown but something else. #1 content of your email #2 compliance of the email ( unsub link ect ... ) #3 where / how did you acquired the emails
  - Operyl 8y ago
    Are you speaking on behalf of MailChimp? Are you aware of their internal practices? Are you an official spokesperson? If so, I’d love an official response. Otherwise, I think there’s a ton of evidence here (from people I trust even) that disagrees with you. 1) project updates 2) in full compliance with their documentation 3) no preseeded list, users signed up on their own accord
  - PhasmaFelis 8y ago
    Do you also think all of the many other people in this thread who've had the same experience are lying?

Frondo 8y ago

Not disputing that sometimes that might be the case, but I knew someone who was using a shady list, sending out to 20k+ people, and every time they sent out a blast they got multiple complaints...but never shut down. So maybe the answer is more complicated.

Operyl 8y ago
Possibly a lot of inconsistency because of a quickly grown abuse team that has to get through a ton of cases a day.