MailChimp, the organization, first stated that all data was completely wiped, and when threatened, promptly produced the previously wiped data. MailChimp, as an

MailChimp, the organization, first stated that all data was completely wiped, and when threatened, promptly produced the previously wiped data. MailChimp, as an organization, lied. It doesn't matter if the support agent didn't have the capabilities or not, that's an internal thing. The organization knows that they have the data, but they trained their staff to reply that it was destroyed. That's a lie. Not an untrue statement, but a deliberate lie.