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Thanks for answering! I think your perspective is becoming more common. It's not like MailChimp is a start-up, so these assumptions aren't inherently crazy.

• megous 8y ago
  At some point people started expecting unreasonable things from random free services on the internet. I still think it's ridiculous. I hope that in the future, schools will also teach some basics of computer hygiene in IT classes, and how to behave on the internet. Things like what internet services are, why backups are important, and how to practically do them, how to evaluate risks when communicating on the internet, how people are harmed on the internet (typical scams, phishing, running untrusted programs, ransomware,...), what privacy is on the internet, how to choose passwords, etc.
  • cmorgan31 8y ago
    Yes, it's fair to say that the expectation presented by the FAANGs are polluting the general expectations of users. You have to live up to a higher standard which often requires you to leverage their cloud offerings. This higher expectation isn't necessarily a bad thing on its face as a better user experience often helps your business succeed. It would be wonderful if we taught people how to navigate the digital age. It would be similar to a driving course or personal finance. I know I had none of the above when I went through school, so I won't hold my breath, but I would support an initiative to provide more practical skills in school.