> Shit happens from time to time in business This the kind of apologetics I can't stand. These things happen because businesses knowingly take actions that neg

> Shit happens from time to time in business This the kind of apologetics I can't stand. These things happen because businesses knowingly take actions that negatively affect a small percentage of their user base, but they just don't care if the percentage is small enough. Software businesses enjoy extremely high gross margins, which means they can afford first-rate customer service. "Bad things happen" isn't an excuse.