You really need to give the service a reasonable amount of time to respond to any ticket. Agree an account, paid or free, should not be deleted without notifica

You really need to give the service a reasonable amount of time to respond to any ticket. Agree an account, paid or free, should not be deleted without notification but you need to be reasonable and give people time to resolve issues. Sometimes you can be pleasantly surprised. Last week I had one of the best support experiences I've ever had with spotify through twitter DMs. 100% my own fault where I had signed up twice by accident by missing the "." in my email address and hadn't noticed I was being billed twice/month for 10 months. A few questions over and back getting to the bottom of the issue and it was resolved within an hour and my €100 refunded in 3 days. Maybe I'm just feeling reasonable after my experience with spotify, if it was my account deleted maybe I'd feel different or maybe its just the season of goodwill :-)