I always assumed it was for travelers to be able to give a quick feedback to get the frustration out of their system and be done with it. So was a bit surprised

I always assumed it was for travelers to be able to give a quick feedback to get the frustration out of their system and be done with it. So was a bit surprised to see that they where using the data, of course when workers know how much money they get depends on them providing a good service, they will try to give a good service