> I'd call it a legally grey area, with the commercial sender often likely filing an insurance claim and re-sending the lost merchandise. Really I think that's

> I'd call it a legally grey area, with the commercial sender often likely filing an insurance claim and re-sending the lost merchandise. Really I think that's more a customer service nicety than anything the company would be legally required to do. Seems like everyone has done their part to fulfill their obligations once the package hits your doorstep.