> Trust is completely gone. Not long ago, I returned an item to my local OSH retailer. I didn't even have a receipt. The product was basically a piece of junk.

> Trust is completely gone. Not long ago, I returned an item to my local OSH retailer. I didn't even have a receipt. The product was basically a piece of junk. But they just handed me a new, better product in exchange. Of course, OSH closed down.