That's not a change, that's how it's supposed to work. You keep the policy that people like, and track down the people who are abusing it. When I worked retail

That's not a change, that's how it's supposed to work. You keep the policy that people like, and track down the people who are abusing it. When I worked retail in 2012-2013 we took the drivers license numbers of people who returned items so that we could identify suspicious activity.