I don't think upselling has to be a negative thing ... if you put a bit of thought into it and are actually trying to help the user, it definitely could be a bi

I don't think upselling has to be a negative thing ... if you put a bit of thought into it and are actually trying to help the user, it definitely could be a big plus. I love when I put a book or some Music in my cart at Amazon and it shows me related items I could be interested in ... I think almost 25-50% of the stuff I've bought from there has been as a result of this. What I do find rather retch-inducing is this idea that you as a business are 'leaving money on the table' by not trying to upsell me, it shows that you see me as a wallet and could care less whether I find some awesome book or new music that makes my week. I would never want any business I run/start to end up like that. ever.