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Design Thinking is a way of integrating user feedback into the development process. When your product is iterative it almost always works. When your product is
by maire 8y ago
Design Thinking is a way of integrating user feedback into the development process. When your product is iterative it almost always works. When your product is outside the comfort zone of the current users - that is when it is a problem. At least it is good to know what the user perception is and experiment.
- kitd 8y agoIt is one reason why I encourage my s/w dev colleagues to go and spend time in customer support. The environment of what your users experience can be fundamentally different to what you imagined during the development phase. My eyes were opened when I worked on one product. We added scriptability and for 3 years we assumed that would cover a multitude of user requirements. Until I actually tried to implement a customer's solution using it and realised how crap the experience was. 3 years late.