> We shouldn't be surprised that this sort of thing happens from time to time. It happens all the time. You just hear about it one time out of every thousand.

> We shouldn't be surprised that this sort of thing happens from time to time. It happens all the time. You just hear about it one time out of every thousand. The history of industry is littered with these kinds of intentional, knowing abuses of consumers. > Not saying I have an answer. Tremendously high penalties that destroy all profitability gained from consumer abuse and prison time for those knowingly engaging in abusive behavior.