You could just take the CEO to small claims court for the maximum amount in your area (usually $5000-$10000) for the charge + punitive. Some states make it so y

You could just take the CEO to small claims court for the maximum amount in your area (usually $5000-$10000) for the charge + punitive. Some states make it so you can't have a lawyer represent you in small claims court, and since Centurylink does business in your area then the person you served (i.e. the chief executive) would have to show up in person. That's basically what I did with a shady property management company (AMC LLC, one of the largest in the US tried to steal my security deposit) and won, but I've heard that huge corporations like CenturyLink will even immediately follow up with a settlement offer to avoid spending an executive's time.