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I recently ran into an issue with Spectrum where an agent signed me up for a new plan with lower pricing and shipped me a new modem, but the pricing didn't actu

by xur17 8y ago

I recently ran into an issue with Spectrum where an agent signed me up for a new plan with lower pricing and shipped me a new modem, but the pricing didn't actually update in their system. Called back a few days later to correct this, and no one could find anything about the plan I signed up for, claimed I was lying, etc. After escalating several times and getting no where I emailed the first person from this list [0] and received a call back the next that solved the problem. [0] https://www.elliott.org/company-contacts/charter-communications-charter-spectrum/ https://www.elliott.org/company-contacts/charter-communicati...

pixl97 8y ago
Yea, spectrum is scamming people with that. Got an online quote for 400Mbps internet (no modem) for price X. Signed up for service. Billing price was $X + $15. Called service. Oh, we don't offer that pricing, you could not possibly have a quote for that. I was like I do, and I will hold you to it. So they sent me to the local store. Even the store was like "We don't offer that price" and I replied "So you are illegally baiting and switching on customers and committing mail fraud?". After that they adjusted our rate to the quoted price.