I needed to change my phone number for an online account for a major well known transportation company. The app offers a way to do this, and receive a text mess

I needed to change my phone number for an online account for a major well known transportation company. The app offers a way to do this, and receive a text message containing a verification code. Upon receipt the code is autoentered into the app, but immediately got an error that said I had to open a support ticket which can only be done with a web browser, not in app. Customer support by email says I have to provide a copy of my driver's license or passport to "secure the account". I said that's not reasonable, companies leak too much personal data so you can't have anymore of mine, I'll just open a new account. They replied they'd just change the phone number (now no longer requiring the required photo ID). They did and the end. - No explanation why the verification code process would not work. - None of my ID's have either my email address, account number, or phone number, and the account doesn't even have my name on it. Giving them photo ID does jack shit for the purpose claimed. - If the account security is questionable, you should not only require text verification of the new phone number, but they should have removed my stored payment accounts, requiring me to reenter them. AFAIK the credit card verification requires CVV and phone number matching the credit card account. That seems like the right way to secure the account rather than bullshit photo IDs.