I 100% agree – I do not attribute this specific microsoft issue to malice. It's insanely hard to coordinate between teams at their scale, especially when featur

I 100% agree – I do not attribute this specific microsoft issue to malice. It's insanely hard to coordinate between teams at their scale, especially when feature ownership is partially shared in difficult-to-model ways. (I do attribute the misuse of "unlimited" by phone companies to malice, FWIW.) My point is more that microsoft, like any company, could implement processes to better catch this class of errors before they ship, but don't, because there are too few consequences for making mistakes, and so there's no incentive to improve prevention efforts.