With all due respect, those numbers are on purpose, i.e.: 99.9% of customers who are not trying to beat them to win 0.01% of customers whose outmathing is so

With all due respect, those numbers are on purpose, i.e.: 99.9% of customers who are not trying to beat them to win 0.01% of customers whose outmathing is so good it is causing them problems. The rest are customers who are outmathing them, but not enough to cause them problems. And by problems I mean problems worth spending their time on.