Cool! One of the big picture value propositions of technical writers IMO is that we're shepherds of organizational knowledge. For example, if someone sends an

Cool! One of the big picture value propositions of technical writers IMO is that we're shepherds of organizational knowledge. For example, if someone sends an email to me asking how to get a particular task done in Chrome DevTools (which I write the docs for), I will ask their question on Stack Overflow, provide an answer for it, and then send the link back to the asker. It's a similar amount of work, but I'm making the knowledge public, rather than one-off. What's really innovative about Etsy's idea IMO is that they have found a way to make tribal knowledge shared on an ephemeral platform like Slack more permanent. My big issue with real-time chat up to this point has been that all the beautiful knowledge that you share on the platform isn't recorded in a permanent way. I acknowledge that a lot of people prefer the real-time messaging format, so it's really cool that Etsy has figured out a way to get the best of both worlds.