4 ms·

> But to say that it's not possible for them is clearly a lie. > Medium, if you ever read this: I don't appreciate being lied to. > To top it off, they simply

> But to say that it's not possible for them is clearly a lie. > Medium, if you ever read this: I don't appreciate being lied to. > To top it off, they simply ignored the two (very polite) follow-up emails I sent them. My guess is that Medium has an admin tool for customer-service agents to use, and that tool was likely updated and no longer allows for canonical link updating. As companies mature, the freedom of CS staff tends to diminish, as mistakes are made or privileges are abused. The email reads "there is no way for you (or us) to set it to something else". I'm guessing "us" refers to the customer-service team, and not Medium as an organization. In other words, I don't believe the author was lied to. As for not getting replies, I'm shocked to learn Medium even has an open support email! I'd have to see the author's followups to know if they warranted a reply, but given that the author adamantly believes that deception is at play, it's possible that the emails aren't as polite as the author believes.

pvorb 8y ago
That was exactly what I thought.
tkrunning 8y ago
Feel free to take a look for yourself: https://cl.ly/93ce51946717 https://cl.ly/93ce51946717 I just removed the support agent's name (no need to name names), otherwise the emails are complete.
jnbiche 8y ago
Yes, this is what I thought probably happened, as well. The "us" referred to the support agencies, and they likely were no longer able to change canonical URLs (surprising they were allowed to do so to begin with).
- tkrunning 8y ago
  Medium has quietly removed the support article describing this, but it used to live here: https://help.medium.com/hc/en-us/articles/227017408-Set-canonical-links https://help.medium.com/hc/en-us/articles/227017408-Set-cano... Sadly, it's not archived anywhere I could find, but it did mention that you could send them a CSV file of up to 50 URLs to update the canonical links for.
  - jnbiche 8y ago
    That doesn't contradict anything the agent said. I believe you that they could previously set canonical links. But it's highly likely that upper management changed that policy (I'm surprised they allowed it to begin with).
    - tkrunning 8y ago
      IMO, it's not too surprising that they tried to be a bit more writer friendly initially (to attract more quality writers and larger publications). I guess it no longer fit with their new business objectives, which is why they quietly removed it this fall.
Traster 8y ago
Well then this is quite simple for us to clear up then - Medium has mis-trained their customer-service team to think that they're not speaking for the company when they're speaking for the company. That can be fixed.

pvorb 8y ago

That was exactly what I thought.

tkrunning 8y ago

Feel free to take a look for yourself: https://cl.ly/93ce51946717 https://cl.ly/93ce51946717 I just removed the support agent's name (no need to name names), otherwise the emails are complete.

jnbiche 8y ago

Yes, this is what I thought probably happened, as well. The "us" referred to the support agencies, and they likely were no longer able to change canonical URLs (surprising they were allowed to do so to begin with).

tkrunning 8y ago
Medium has quietly removed the support article describing this, but it used to live here: https://help.medium.com/hc/en-us/articles/227017408-Set-canonical-links https://help.medium.com/hc/en-us/articles/227017408-Set-cano... Sadly, it's not archived anywhere I could find, but it did mention that you could send them a CSV file of up to 50 URLs to update the canonical links for.
- jnbiche 8y ago
  That doesn't contradict anything the agent said. I believe you that they could previously set canonical links. But it's highly likely that upper management changed that policy (I'm surprised they allowed it to begin with).
  - tkrunning 8y ago
    IMO, it's not too surprising that they tried to be a bit more writer friendly initially (to attract more quality writers and larger publications). I guess it no longer fit with their new business objectives, which is why they quietly removed it this fall.

Traster 8y ago

Well then this is quite simple for us to clear up then - Medium has mis-trained their customer-service team to think that they're not speaking for the company when they're speaking for the company. That can be fixed.