3 ms·

I cant easily look it up myself right now (am on a mobile device) but I believe that the many cashiers many lines approach is faster from an average wait time p

I cant easily look it up myself right now (am on a mobile device) but I believe that the many cashiers many lines approach is faster from an average wait time perspective. However people tend to prefer the many cashiers one line approach because it instills a sense of fairness (first come first served).

ojbyrne 16y ago
From what I recall of queuing theory that's not actually correct. From wikipedia: "One observational insight provided by comparing queuing models is that a single queue with multiple servers performs better than each server having their own queue and that a single large pool of servers performs better than two or more smaller pools, even though there are the same total number of servers in the system" http://en.wikipedia.org/wiki/Queueing_model#Multiple-servers_queue http://en.wikipedia.org/wiki/Queueing_model#Multiple-servers...
- kgermino 16y ago
  It seems you're correct. A quick search is giving me nothing to disagree with you. That being said: My understanding was that the many-line system worked better primarily because of the potential for a lot of lost time between the server saying "Can I help whose next" and the order actually starting. This time is obviously hugely dependent on factors such as floor layout, space around the registers, customers familiarity with the system, etc. The idea was that if you have one line for multiple registers (a la Wendy's) than when the second register opened up the next customer in line had to notice, go to the register, probably walk around the person ordering at the first register, and then start ordering. Whereas in the multi-line system (a la McDonald's) the next customer in line will likely be focusing on the register in front of them ready to take the one step forward when their time comes. These factors can certainly be minimized but in stores that are busy/crowded/not well laid out it they can make a noticeable difference. That's my $.02 anyways.

ojbyrne 16y ago

From what I recall of queuing theory that's not actually correct. From wikipedia: "One observational insight provided by comparing queuing models is that a single queue with multiple servers performs better than each server having their own queue and that a single large pool of servers performs better than two or more smaller pools, even though there are the same total number of servers in the system" http://en.wikipedia.org/wiki/Queueing_model#Multiple-servers_queue http://en.wikipedia.org/wiki/Queueing_model#Multiple-servers...

kgermino 16y ago
It seems you're correct. A quick search is giving me nothing to disagree with you. That being said: My understanding was that the many-line system worked better primarily because of the potential for a lot of lost time between the server saying "Can I help whose next" and the order actually starting. This time is obviously hugely dependent on factors such as floor layout, space around the registers, customers familiarity with the system, etc. The idea was that if you have one line for multiple registers (a la Wendy's) than when the second register opened up the next customer in line had to notice, go to the register, probably walk around the person ordering at the first register, and then start ordering. Whereas in the multi-line system (a la McDonald's) the next customer in line will likely be focusing on the register in front of them ready to take the one step forward when their time comes. These factors can certainly be minimized but in stores that are busy/crowded/not well laid out it they can make a noticeable difference. That's my $.02 anyways.