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I've got a client with an automated ticketing system that loves to get into mail loops with our automated ticketing system. They keep confirming that they've re
by astrodust 8y ago
I've got a client with an automated ticketing system that loves to get into mail loops with our automated ticketing system. They keep confirming that they've received a reply or update to the previous ticket and a single inquiry can rattle back and forth dozens of times.
- justjash 8y agoYep, had the same thing happen after I implemented an automated mailing process at work. Luckily the ticketing system we hit was slower and I caught it around 6k emails the next day.
- Bluecobra 8y agoIs it Jira? If so, I found out the hard way that all you need to take it down is send an emoji in your email.
- lstamour 8y agoIf said Jira server is backed my MySQL in the default “UTF8” mode that isn’t actually UTF8. Tell your Jira admins to switch to Postgres or Jira Cloud and all will be well. The same thing happens to Wordpress installs all the time, sadly.
- isodude 8y agoOr update to UTF8mb4 :)
- ancarda 8y agoThat may not be enough -- the connection also has to be utf8mb4 as well as other settings: https://mathiasbynens.be/notes/mysql-utf8mb4 https://mathiasbynens.be/notes/mysql-utf8mb4 I have no idea if JIRA supports configuring every aspect of setting up a MySQL connection.