Certainly over the course of Apple's decades they've made many managing mistakes and it would be trivial for an insider to make a list of any five of them, with

Certainly over the course of Apple's decades they've made many managing mistakes and it would be trivial for an insider to make a list of any five of them, without ordering of "the top five" or anything like this. It's impossible to be around for so long and to employ many people and not make any mistakes. No company is perfect. Coming away from this presentation thinking "pffft Company X is so much better because they don't do this" is a huge mistake - if you aren't making mistakes, you aren't trying.