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Not true at all. It is not about instant communication but about transparency and bug reporting tools. In the past, you got an app and you were lucky if the de
by AstralStorm 8y ago
Not true at all. It is not about instant communication but about transparency and bug reporting tools.
In the past, you got an app and you were lucky if the dev provided a marketing phone number for a drone to talk to. (Here is where IBM and such made bank, they did actual on site support.) Or perhaps an email address that was read manually in a year.
Nowadays, a crash is automatically detected and loses some send feedback going is included in many apps for additional reports, preferably landing in a CRM directly accessed by consumers.
The one problem left to tackle is marketing selling things that are not ready nor even tried out.
- varjag 8y agoHow is the crash reported? How do the consumers access CRM? Oh, over the Internet..
- speedplane 8y ago> It is not about instant communication but about transparency and bug reporting tools. Good transparency and bug reporting tools are only possible with instant communication. If you need to call a meeting and have senior devs fly-in somewhere to report them, bug reporting is difficult, and addressing those bugs are even more difficult. If all it takes is instantly opening a github issue, you can find out about the issue and address it nearly instantly.