I've read similar studies before. I certainly believe that customers aren't objective judges of service quality, but I simply can't believe there is no correlat

I've read similar studies before. I certainly believe that customers aren't objective judges of service quality, but I simply can't believe there is no correlation between tips and service quality. everyone in the front of house knows who tips well and treats them at least a little differently. I suspect the causality is reversed. rather than good service being rewarded by good tips, people generally tip the same amount wherever they go, and after a while they start to get recognized and receive better service.