> If something or someone is causing a problem for me one method to rectify it is to simply ask them to help. I'd go further, as someone who makes products use

> If something or someone is causing a problem for me one method to rectify it is to simply ask them to help. I'd go further, as someone who makes products used by people I'd be thrilled if a user shared their experience with my product in such a fashion! Even if the experience is bad, at least I'd know about and have the chance to fix it. Worst case is people having bad experiences with my product and me being clueless. I understand that in this case this particular issue is probably known and ignored, but still, inferring "entitlement" from people who share feedback seems like a step in the wrong direction.