Is it so hard to ... implement a button for them to export and delete their data? Yes, it is. Although we're constantly updating the code, my team's responsibl

Is it so hard to ... implement a button for them to export and delete their data? Yes, it is. Although we're constantly updating the code, my team's responsible for a web site for which the data model is nearly a decade old. And the overall business process that it feeds is about 25 years old. We don't know everywhere that the user's data goes in order to export it. Building the support to do so is pretty big. And being able to expunge their data on request is huge, given that data models were constructed without thought to a requirement that the user data be purgeable. It turns out that the requirement isn't quite that broad, but then the legal advice to help determine where it does need to be done isn't cheap.