> I'm curious why I haven't seen any signs of people going after the arbitration firms and their impartiality, rather than going after the companies using those

> I'm curious why I haven't seen any signs of people going after the arbitration firms and their impartiality, rather than going after the companies using those firms. I think the reasoning people have is the alignement of incentives is messed up: Big companies will use arbitration if it provides them a cheaper alternative than going to actual courts. The arbitration firm that is more employer friendly will save more money to a company than a firm that is less employer friendly, therefore the company is more likely to hire the first one. And arbitration firms are more likely to be employer friendly since their financial success is impacted. Ending arbitration isn't necessarily the right solution, since courts could be too crowded, but maybe authorizing it, only if the case is handle in a timely fashion, and the employee has a right to "appeal" to a regular court , could make it more fair and more economical to both sides?