> 1) You could use ML to assess the on-time reliability of each of your delivery agents (contractors or individuals) Keep in mind that there may be flow on eff

> 1) You could use ML to assess the on-time reliability of each of your delivery agents (contractors or individuals) Keep in mind that there may be flow on effects and ethical considerations. Once you assign a metric to individuals, someone is going to start attaching it to KPIs, ranking individuals by it, and ultimately firing individuals by it. Ethics is an increasingly prominent aspect of ML.