From observing FB over the years, I am of the view that they are effective problem solvers, and know how to regulate the behaviour of the users on their platfor

From observing FB over the years, I am of the view that they are effective problem solvers, and know how to regulate the behaviour of the users on their platform to put sustainability first. E.g. when the notifications were going wild on FB for those annoying games that friends played (Zenga days) FB regulated, when a weaker startup might have said "these metrics are going up and showed off engagement statistics!". My hope is that FB takes this same approach to it's internal culture if there is an issue, perhaps I will be mistaken. As a side note, I run a virtual telephone receptionist business. It is a very human focused business, with real life receptionists, and real life people calling them up. This creates troubles!! When real people get together issues occur (rudeness, spelling mistakes, taking down a telephone number instead of an email, etc..). FB is used by people, and people bring mess. So FB will always have disruptive stories because it is used by people. I am of the view that FB will get better at dealing with problematic people related problems, but currently it is the consequence of having a platform that people use to express themselves - it is inherently messy because that is what people interacting generates.