As someone that uses JIRA for hardware development and hates it, this article really speaks to why it is such a pain point. There is often a lot of moving parts

As someone that uses JIRA for hardware development and hates it, this article really speaks to why it is such a pain point. There is often a lot of moving parts going on in a project, and there isn't much to put down until a task is done, at which point it feels pointless to say anything more than "Temperatures were all found to be within specification. Test report attached." Where something with a much higher level view of the project (maybe deliverables based) would be more useful. When we do have an issue that could be useful to track the status with comments over time, it is such an emergency that nobody documents it until after it is resolved, and you would be lucky to find it in the future with the terrible search anyway.