I admire the author of this piece for being able to concentrate on the bigger picture of how JIRA is bad in important ways, despite the millions of ways that JI

I admire the author of this piece for being able to concentrate on the bigger picture of how JIRA is bad in important ways, despite the millions of ways that JIRA is bad in minor ways that make anyone who uses it absolutely hate it for trivial reasons without even getting to think about the bigger picture. If you were going to decide not to support markdown, wouldn't that decision make more sense if you had front end engineers who were even vaguely capable of implementing a custom mark-up language?