The author either does not know about 'macro' views e.g. burndown charts, or is willfully ignorant. Also, obviously does not realize you can change the custom s

The author either does not know about 'macro' views e.g. burndown charts, or is willfully ignorant. Also, obviously does not realize you can change the custom set of ticket states to match your team's process. It absolutely allows greater than 'one-way lifecycle'. Clearly there is a lack of familiarity with the product.