This article makes some really good points about the importance of knowing the larger project and infrastructure context when digging into details of a software

This article makes some really good points about the importance of knowing the larger project and infrastructure context when digging into details of a software project to fix bugs or add features. And, I'm not a fan of Jira. But, the difficulties noted in the article feel wrongly assigned to Jira. They aren't Jira's fault. It's a process problem of the org using Jira. A deficiency in the way projects are architected, documented, and communicated about. It's not the tool itself that is the problem.