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I'm currently searching for a new car, so I thought I'll check out CarWoo. Here are some issues I ran into: 1. Can we have photos of the different models next

by ora600 16y ago

I'm currently searching for a new car, so I thought I'll check out CarWoo. Here are some issues I ran into: 1. Can we have photos of the different models next to the drop down list? and maybe a short summary of the differences? I know I want a MINI, but I didn't even know there are three different kinds, so obviously I don't know which one I want. 2. Same for trims. At least a link to the manufacturer site to help me figure this out. 3. Mention payments only after I entered all my details? This seems unfair! 4. I feel incredibly uncomfortable to pay for the privilege of you giving my details to dealers. Shouldn't they be paying you because you are sending them buyers? 5. Also, why should I pay upfront? What if I don't get a good deal out of this? 6. I tried to ask all this at the nice chat, but after typing my question and clicking "submit" my text just disappeared and I never got a reply. I'm using Chrome, btw. 7. So no, I'm not convinced, and I see no reason to spend time watching videos of happy customers. I'm not into testimonials anyway. How about some statistics? What's the expected dollar value of savings for the model I'm trying to buy? I hope my comments are at least somewhat useful, and my apologies if the tone is snarky - I got upset at the non-working chat.

myoung8 16y ago
Sorry about that! Let me address your questions one-by-one: 1. We'll consider this. However, the vast majority of our users already know what model they want (i.e. they've done their research before using CarWoo!) 2. Same. 3. Split tests don't lie. 4. Actually, you're paying for the privilege of us keeping your information anonymous from 10 dealers and only giving it to the one dealer you want to work with after you've vetted them all through our app (i.e. we save you from spam), among many other benefits we provide, such as better prices from competition. 5. We have a 100% Happiness Guarantee and we're not afraid to use it. 6. Sorry about that, we use a 3rd-party service called SnapEngage, I'll have to look into this. 7. Some statistics for the analytically-inclined: - CarWoo! buyers save an average of over $3000 off MSRP (but this is meaningless without context) - CarWoo! buyers save an average of $450 more than any other car-buying service (Costco, AAA, USAA) - For Minis, CarWoo! buyers save an average of about $500 off MSRP (relatively low, but Mini dealers generally aren't that willing to negotiate on price) Thank you for your comments. Please let me know if you have any other questions or if you'd like a coupon to use CarWoo!
- tocomment 16y ago
  I question that was bothering me: where does the test drive fit into your model? Are you supposed to go to dealers beforehand to do that?
  - tommy_mcclung 16y ago
    Right now most people take the test drive prior to using our service. We know it opens the door for dealers to do what they do, but our target customers tend to avoid the games dealers play anyway so it's sort of a self selection process that works... for now. :)

by ora600 16y ago

myoung8 16y ago

Sorry about that! Let me address your questions one-by-one: 1. We'll consider this. However, the vast majority of our users already know what model they want (i.e. they've done their research before using CarWoo!) 2. Same. 3. Split tests don't lie. 4. Actually, you're paying for the privilege of us keeping your information anonymous from 10 dealers and only giving it to the one dealer you want to work with after you've vetted them all through our app (i.e. we save you from spam), among many other benefits we provide, such as better prices from competition. 5. We have a 100% Happiness Guarantee and we're not afraid to use it. 6. Sorry about that, we use a 3rd-party service called SnapEngage, I'll have to look into this. 7. Some statistics for the analytically-inclined: - CarWoo! buyers save an average of over $3000 off MSRP (but this is meaningless without context) - CarWoo! buyers save an average of $450 more than any other car-buying service (Costco, AAA, USAA) - For Minis, CarWoo! buyers save an average of about $500 off MSRP (relatively low, but Mini dealers generally aren't that willing to negotiate on price) Thank you for your comments. Please let me know if you have any other questions or if you'd like a coupon to use CarWoo!

tocomment 16y ago
I question that was bothering me: where does the test drive fit into your model? Are you supposed to go to dealers beforehand to do that?
- tommy_mcclung 16y ago
  Right now most people take the test drive prior to using our service. We know it opens the door for dealers to do what they do, but our target customers tend to avoid the games dealers play anyway so it's sort of a self selection process that works... for now. :)