It is not universally bad, of course. The question is if the bad consequences outweigh the good ones. The improvement I was talking about was the hope that the

It is not universally bad, of course. The question is if the bad consequences outweigh the good ones. The improvement I was talking about was the hope that the increased access to online communication would engage more people in constructive public discourse, include the voices of minorities and bring people with different backgrounds to a greater understanding of each other. Platforms like Facebook have utterly failed at that.