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O2 outage: 31m mobile customers unable to get online
- dreen 8y agohttps://status.o2.co.uk/ https://status.o2.co.uk/ > We believe other mobile operators around the world are also affected. Anyone else affected?
- needle0 8y agoSoftbank, Japan's 3rd largest mobile carrier having around 25% marketshare in the country, had a major outage today as well.
- otoburb 8y agoOuch. Their status page seems to be overloaded, assuming that is the correct URL.
- bArray 8y agoWhy do so many status pages seem to crash/incorrect report when the service goes down? Once you get on the page: We're really sorry but this system is currently experiencing some technical problems. Our engineers have been notified, so please check back later.
- WrtCdEvrydy 8y agoBecause hosting your own status page seems like a fine idea until your service goes down and 1 million people come to figure out what's wrong or even worse, just lose the entire status page along with your infrastructure.
- otoburb 8y agoBest practice is to host the status page on completely separate infrastructure. This adds a lot of operational overhead often seen as disproportionately low benefit relative to the ongoing effort to maintain, until rare events like this actually happen.
- sofaofthedamned 8y agoI know SoftBank pretty well from an old job. They do not do ops very well is the minimum I can say on this.
- seanhandley 8y agoLoaded eventually for me. Must be getting a huge surge in traffic.
- betaby 8y agoStatistically speaking - yes. I realy want to know what O2 had in mind by saying that.
- acupofnope 8y agoThe issues are in some of Ericsson network software, and they have other customers apparently. https://www.ericsson.com/en/press-releases/2018/12/update-on-software-issue-impacting-certain-customers?707191720 https://www.ericsson.com/en/press-releases/2018/12/update-on...
- boyce 8y agoI thought initially it was a local thing like when Vodafone disappeared here because a falcon made a nest on the transmitter
- verytrivial 8y agoI'm seeing references to something Ericsson contributes to their network. It would very interesting to see what went wrong and in particular, what caused the change or deployment to be "un-revertable". My money is on a cascade of issues, some of which were latent and only triggered today. This is, by far, the worst cell outage I've seen in the UK. There is zero connectivity via O2 in e.g. London, data or otherwise. [1] https://www.standard.co.uk/news/world/o2-network-down-ericsson-working-to-resolve-issue-as-millions-left-without-smartphone-data-and-a4010496.html https://www.standard.co.uk/news/world/o2-network-down-ericss...
- martinald 8y agoDue to an expired TLS cert: https://www.ericsson.com/en/press-releases/2018/12/update-on-software-issue-impacting-certain-customers?707191720 https://www.ericsson.com/en/press-releases/2018/12/update-on...
- setquk 8y agoThere was worse on 7/7/2005 in London due to the bombings. Nearly all the providers fell flat due to overload including land lines and mobile phones. Also public transport was hosed. I walked 11 miles home in the end. FM radio was about the only thing working. Thank you cheap nokia! I have an iPhone now which is devoid of an FM radio but carry a multiband VHF transceiver with me most of the time now as that can pick up FM and do comms on 2m (I have an amateur radio license as well).
- 8y ago
- enlyth 8y agoI haven't had mobile internet since yesterday evening on O2, and I travel to London for work. Luckily, there's WiFi at home, at work, and on the trains, so it's not really affecting me too much, but I'd really like to see the postmortem of such a huge outage.