It's my job to create applications and diagnose problems with software, but even though I've used the software in development and testing, I do not understand t

It's my job to create applications and diagnose problems with software, but even though I've used the software in development and testing, I do not understand the experience the same way a daily user understands the experience. Similarly, doctors and nurses do not have significant experience in being a patient, especially one who isn't around hospitals all day.