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Who doesn't store failed checkouts ? - I can't see why you would consider that any more of a privacy violation than storing successful transactions. Especially
by ig1 16y ago
Who doesn't store failed checkouts ? - I can't see why you would consider that any more of a privacy violation than storing successful transactions.
Especially in the travel industry where credit card fraud is very high, storing failures is important for auditing/anti-fraud activities, not to mention customer support.
When a customer calls you to say "my transaction failed", and you respond "We don't have any record of your transaction" at best that makes you look unreliable and at worst the customer thinks you're calling them a liar.
- CWuestefeld 16y agoWho doesn't store failed checkouts ? - I can't see why you would consider that any more of a privacy violation It seems to me that a common failure mode would be entering a value into the wrong field, and that includes putting the credit card number into address or something. I want to do everything I can to avoid storing a credit card number (except for the one place it's saved, encrypted, at the customer's discretion).
- deleted 16y ago[deleted]
- ig1 16y agoCredit card numbers are fairly easy to detect, they're all 13-16 digit numbers with predefined prefixes and have checksums, so if you wanted you could automatically filter fields which contained credit-card type numbers so they wouldn't get stored.